<p>Communication is a two-way process that occurs through speaking, writing, listening and observing as individuals share ideas, thoughts and feelings.</p>
<p>A public servant is a person who exercises public legal powers as his or her main professional activity, which ensures his / her protection of public interests and is the basis for the creation of a transparent, accountable and quality-oriented public service that should provide fair and equal services to citizens.</p>
<p>The ability to communicate effectively is a foundational skill for professional development and as professionals, public servants need to be acutely aware of their communication skills and of how they give, receive and process information.</p>